Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance.

Need more help? FAQCommunity HelpProfessional Help.

Your subscription is on hold

Your last payment failed to complete and your subscription is therefore on hold. To keep using your account, please renew your subscription. If you don't renew your subscription, all your data will be deleted as per our terms of service. Don’t worry: We continue accepting tracking requests but you will be only able to see the reports once you have renewed your subscription.

Our All-In-One Web and Mobile Analytics cloud is designed to make you more successful and comes with a variety of unique features to give you a 360 degree view on your visitors and users. Based on the insights it gives you, you can increase your conversions, sales, revenue, SEO, content, usability, forms, videos, audio, and more. Compared to any other hosted analytics solutions, you get 100% data ownership and a fully privacy compliant solution. Learn more about the benefits you get with the Matomo Analytics Cloud.

Please ask one of the billing owners () to renew your subscription.

Questions?

Contact us at support@matomo.cloud or visit our website.

Available shortcuts